EverSpan Life – Privacy Policy
Effective Date: April 1, 2025
Scope of Services and Applicability
This Privacy Policy applies to all individuals who use EverSpan Life’s Telehealth services, visit our website, or interact with our digital systems in the process of receiving care. Because we operate as a fully cash-based Telehealth provider, our use of your personal health information is limited to what is required to deliver medical services, communicate with you, and ensure clinical compliance.
Information We Collect
When you use our services, we collect personal and medical information that allows us to provide safe, effective, and individualized healthcare. This information may include your full name, contact information, date of birth, medical history, current health concerns, medications, treatment records, and other clinical data. Additionally, when you access our digital platforms, we may collect device-related technical information, such as your IP address, browser type, operating system, and usage activity, which helps us improve your experience and protect our systems.
We may also collect data from your interactions with our clinicians during virtual sessions. These sessions may involve video conferencing, voice communication, or secure messaging, and the content of these interactions may be recorded in your medical record to support ongoing care and documentation.
How Your Information Is Used
We use the information you provide solely to support your care and facilitate the delivery of our Telehealth services. This includes scheduling appointments, documenting your medical history, reviewing your symptoms and health goals, generating treatment recommendations, following up on your progress, and maintaining clinical continuity. Your information may also be used to confirm your identity, send you reminders or care instructions, and notify you of any updates to our services or policies.
We may use aggregated, non-identifiable data for internal purposes such as service quality improvement, system monitoring, and clinical training. At no time will we sell or lease your personal or health-related data to any third party for marketing or commercial purposes.
How Information May Be Shared
EverSpan Life shares your information only when it is necessary to fulfill our services or comply with legal obligations. Information may be shared with your treating clinicians, clinical support staff, or other EverSpan Life personnel who are involved in your care. In some cases, we may share limited information with third-party vendors who provide secure technology platforms for medical records, video conferencing, or administrative functions. These vendors are contractually required to protect your information and are bound by strict confidentiality obligations.
We may also disclose your information to comply with federal or state laws, court orders, or government requests. For example, if we are required to report certain public health concerns, comply with a legal investigation, or act to prevent serious harm, we will disclose only the information necessary and permitted under applicable law.
Telehealth-Specific Privacy Protections
As a digital-first healthcare provider, EverSpan Life implements enhanced safeguards specifically designed for the protection of Telehealth services. All virtual sessions are conducted over secure, encrypted video platforms that meet or exceed HIPAA standards. Access to your medical information is restricted to authorized clinicians and staff, and our systems are monitored to prevent unauthorized access or suspicious activity.
We encourage all clients to participate in virtual sessions from a private location, using a secure internet connection and a trusted device, to ensure maximum confidentiality during care.
Your Rights and Choices
You have specific rights under federal and state privacy laws that give you control over your personal health information. You have the right to request access to your medical records maintained by EverSpan Life, and you may request corrections to information that is inaccurate or incomplete. You may also request that we restrict how your data is used or disclosed, or that we communicate with you in a specific manner, such as via email or phone.
If you would like an accounting of disclosures or wish to revoke a previous authorization you have granted us, you may do so by contacting our Privacy Office in writing. While we will make every effort to comply with your request, some limitations may apply based on legal or clinical requirements.
Data Retention and Disposal
EverSpan Life retains your personal health information only for as long as is reasonably necessary to provide care, meet legal recordkeeping obligations, and support the continuity of clinical services. Once your data is no longer required, it will be securely deleted, de-identified, or destroyed using industry-standard practices that prevent reconstruction or misuse.
Security Safeguards
To protect your data, we employ a layered security approach that includes administrative, physical, and technical safeguards. Access to your information is limited to authorized individuals based on their role in your care. All staff and clinicians are trained in privacy and data security practices, and our systems are configured with role-based access, strong authentication measures, and continuous monitoring for unauthorized activity. We also partner with reputable technology providers who adhere to strict data protection standards and sign Business Associate Agreements where required.
While no system can be guaranteed to be completely secure, we are committed to maintaining a security posture that reflects the sensitivity of the information you entrust to us.
Website Tracking and Cookies
Our website may use cookies and similar technologies to personalize your experience, analyze site traffic, and enhance performance. These tools allow us to understand how users engage with our website and make improvements over time. You may disable cookies through your browser settings if you prefer not to share this type of data, but doing so may affect the functionality of certain features on our site.
Cross-State and National Service Considerations
EverSpan Life operates across the United States and provides care to clients and patients in multiple states. Likewise, our clinicians are located throughout the country and may access your information from different jurisdictions. Regardless of location, all data handling is subject to this Privacy Policy, and all staff are required to maintain the same high standards of confidentiality and protection no matter where they practice.
We do not store or process any patient information outside the United States, and we do not transfer data to international servers or vendors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technological practices. When updates are made, we will post the revised version on our website and update the effective date accordingly. We encourage you to review this policy periodically so that you are informed about how your data is protected and managed.
Your continued use of our services after any changes to the Privacy Policy indicates your acceptance of the updated terms.
Contact Information
If you have any questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact our Privacy Office at:
Privacy Office
EverSpan Life
4040 E. Camelback Rd., Ste 160
Phoenix, AZ 85018
Email: admin@everspanlife.com
Phone: 602-562-5420
By using EverSpan Life’s services, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy.
